Boise, Idaho -Western Aircraft, Greenwich AeroGroup – October 5, 2009 – Aircraft parts buyers will have access to thousands of parts availability and pricing with the click of a mouse with a unique online tool called the Western Aircraft Parts Webstore.  This new service offers our customers access to availability and inventory levels for the exact part number the customer wants and enables the customer to purchase online without having to make a phone call—or wait for a return phone call with pricing. 

Very few aircraft parts websites have capability that the Western Aircraft Parts Webstore provides.  The company tested the unique technology with key customers, and has adapted the new tool based on their feedback and input. “This project took us well over one year to develop—it was an enormous challenge to give customers this tool.  Due to the time and expense it took for us to develop it, it is clear why other websites don’t provide the services that our site does,” Ken Hawk, VP of Parts at Western Aircraft explained. 

“Our goal is to help customers be more productive during their search for aircraft parts.  For example, we we’ve always had web search capability along with a call center sales staff.  We have invested in technology and the sales team to keep average “on hold” wait times well below ten seconds, even when we get over 200 phone inquiries a day.  Now, customers can still get great service on the phone with our sales associates, or if they prefer, they can search on our website with the added benefit or obtaining pricing and placing orders without calling or emailing,” Hawk continued.  The company expects the tool will be highly beneficial for those buyers who prefer internet shopping over phone/fax requests, in addition to buyers who sometimes need to find parts online throughout the world in any time zone.

The Webstore capability also enables customers who manage fleets of aircraft based around the country or around the world to ship to multiple locations.  The system is designed to handle searches by part number and product description, and also provides customers with access to monthly specials.

Customers who register with Western Aircraft Parts can begin researching and ordering parts immediately.  After an account is set up and orders are processed, customers will receive automatic order confirmations, and automatic freight tracking updates.  Operators can login to the store at www.westair.com/parts.

Western Aircraft stocks over 18,000 FAA-approved line items, rotable components and modification kits.  The company has on-hand inventory with a value of $6 Million, ready to deliver in 24 hours or less.  In addition to their stock of inventory, Western Aircraft has access to hundreds of thousands of other parts, components, used avionics and rotables via OEMs and other Greenwich AeroGroup-owned companies such as DAC International, Matrix Aviation, Professional Aviation Associates and Professional Aircraft Accessories.